Select Page

Privacy Policy

  1. Introduction

Protecting your privacy is very important to us. This policy sets out how ‘Ownership Finders Pty Ltd’ collects and processes your personal information. It also sets out your rights in relation to the personal information we hold about you. If you have questions about this policy, please contact ‘Ownership Finders Pty Ltd’

  1. What does this policy do?

This policy describes how ‘Ownership Finders Pty Ltd’ deals with personal information of individuals that interact with ‘Ownership Finders Pty Ltd’.

For the purposes of this policy, “personal information” means any information about an identified or identifiable person. This includes where you can be identified, directly or indirectly, including by reference to an identifier (for example, a name or email address, or an online identifier such as a unique device identification number). We use the words “process” and “processing” to describe the various things we may do with your personal information – including direct marketing campaigns to you including emails, calls and texts or otherwise handling that information.

  1. Who we are

References to ‘Ownership Finders Pty Ltd’, ‘we’ or ‘us’ in this policy means ‘‘Ownership Finders Pty Ltd’, Ground floor 470 St Kilda Road Melbourne VIC 3004

  1. Types of personal information we collect

We collect and process different types of personal information depending on how you interact with us. In some cases, this may include information that shows who you are and/or is linked to you as a result of your interactions with ‘Ownership Finders Pty Ltd’. In some circumstances, we may also collect sensitive financial information about you.

  1. How we collect personal information

We will primarily collect personal information from you either directly (such as when you fill in the contact-us form at or the authority to act form on our website), or we may collect personal information about you from registered third parties (such as KYC solution providers).

  1. Types of personal information we collect

At ‘Ownership Finders Pty Ltd’, data collection is at the crux of our ability to reclaim your lost funds for you. The type of data that we collect is hence contextual and may include personal details such as a person’s full name, gender, age or age range, residential address, phone numbers (both mobile and landline), email addresses, employment information, occupancy history etc. This list is not exhaustive but it outlines the scope of our data collection, purchase, and processing activities. This may also include other information you voluntarily provide to ‘Ownership Finders Pty Ltd’.

6a. Sensitive Personal Information

Financial information is considered to be more private. This may include details of your bank accounts, shares, deposits, superannuation accounts, etc. This information is collected for the sole purpose of representing you to reclaim your unclaimed funds. This type of information is called “sensitive personal information”.

  1. Why we process your personal information

We process personal information to conduct our business – which primarily includes dealing with various government departments and other organizations to reclaim your unclaimed funds.

The purposes for which we process your personal information will depend on the type of personal information collected and the context in which it was collected. However, the primary purpose for which we process personal information includes recovery of your lost and unclaimed funds that may be in a bank account, shares, deposits, a superannuation account, etc. We will also use this information to:

Manage our relationship with you, including providing you with information or services, and communicating with you.

Charity-related activities, which broadly includes donation of your claimed funds to a charity of your choice.

Legal obligations, including meeting obligations imposed under law, responding to lawful requests from government bodies, and responding to potential queries.

We may also collect and process your personal information for any other purposes for which you have provided your consent or if there is another lawful basis for doing so.

If we do not collect your personal information, it may affect our ability to perform these functions.

  1. Who we share your personal information with

We will need to share your personal information within our company and with your authorized representatives. This may involve sharing information across national borders. We will not share your information with any third party for the purpose of communication with you.

  1. Disclosures within ‘Ownership Finders Pty Ltd’

Disclosures outside our company:

We may need to share your personal information (which may sometimes include sensitive personal information) with:

People you have authorised to interact with us on your behalf.

Third parties who provide services we use to run our business (such as ‘Ownership Finders Pty Ltd’ information technology and/or other shared services functions).

Prospective purchasers of all or part of our business.

Our professional advisors (such as our lawyers and accountants).

Government authorities or other persons where obliged to do so by an applicable law.

  1. How we store and protect your personal information

We take steps to ensure that your personal information is kept secure and protected against unauthorised access or use. We only keep your personal information for as long as we need it to carry out the purposes described in this policy.

10a. Information security

We have put in place procedures and technologies to maintain the security of your personal information from the point of collection to the point of destruction.

We also take steps to ensure that all our employees are aware of, and are properly trained through applicable information security policies and procedures that are designed to keep your personal information secure. We will investigate and take appropriate action if we become aware of any failure to comply with these policies and procedures.

10b. Storing personal information

We generally store the personal information that we collect in electronic databases. These databases are hosted in our dedicated data centre in Australia.

We may also use third parties to store and process your personal information. However, we will only do this if the party agrees to comply with our procedures and policies or if they put in place equivalent security measures.

10c. Information Retention

Our aim is to keep personal information for no longer than is necessary for the purposes described in this policy or as otherwise required by law. We will not delete your record until 12 months after our last communication with you. After 12 months, your data will be permanently erased from our data storage.

  1. Your rights and choices

You have rights relating to your personal information held by ‘Ownership Finders Pty Ltd’. Let us know if you want to correct your personal information or if you have concerns about how we are handling your personal information.

If you wish to access, correct or update any personal information that we hold about you, please fill in the contact-us form

It is important to us that all of the information we hold about you is correct and up-to-date, so let us know promptly if there are any errors or other changes that should be made.

  1. Raising concerns about how we deal with personal information

If you are concerned about how we are dealing with your personal information, you have the right to complain to an applicable data protection authority. Before raising a complaint with a data protection authority, we recommend that you first raise the issue with us so we can address your concerns as quickly as possible. We will make a record of your complaint and will deal with it as quickly as we can while keeping you informed of progress. Even if we are not able to address your concern, we will be able to provide further information about how you can contact a relevant data protection authority. For more information, please contact us

  1. Updates to this policy

We will update this policy from time to time where necessary to reflect changes in applicable laws or in our privacy compliance practices. The latest version of this policy will always be available online through the ‘Ownership Finders Pty Ltd’ website.

  1. How you can contact us

If you have any questions about this policy, write to us: